Policy & FAQ

At Elm, we strive to provide our customers with high-quality accessories that meet their style and fashion needs.  We understand that sometimes issues may arise with your purchase, and we are here to assist you.

QUESTIONS : 

How long will it take to receive my order?

Efficient Order Processing and Fast Shipping to Your Doorstep. Domestic orders are processed within 1-2 business days. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. 

My package has been lost/stolen . What should I do?

Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS is a shipping service that you agree to allow us to send for you.  However, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS to file a claim. 

Returns and Refunds

As of now, we do not accept returns or offer refunds for our products. We apologize for any inconvenience this may cause. However, if you receive a damaged product, we encourage you to contact us directly so that we can review your case and provide a suitable solution.

Contacting Us

If you have received a damaged product, please reach out to our customer support team as soon as possible. You can contact us via email at support@elm.com or by calling our toll-free number at 1-800-123-4567. Our dedicated team will be happy to assist you and guide you through the process.

Reviewing Your Case

Once you have contacted us regarding a damaged product, our team will carefully review your case. We may request additional information or evidence, such as photographs of the damaged item, to better understand the issue. Rest assured that we will handle your case with the utmost care and professionalism.

Resolving the Issue

After reviewing your case, we will determine the most appropriate course of action to resolve the issue. This may include providing a replacement for the damaged product or offering an alternative solution. Our goal is to ensure your satisfaction and make things right.